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Recovery Information

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EQC signed an agreement with a number of private insurers that will simplify how insurance claims from the Kaikoura Earthquake will be resolved. Under the agreement, private insurers will act as EQC’s agents and receive, assess and settle valid building and contents claims for earthquake damage from their customers. This will remove the need for customers to deal with both private insurers and EQC to resolve their building and contents claims. EQC will continue to settle land damage claims. EQC will have oversight and audit responsibilities to ensure customers receive their full entitlement under the Earthquake Commission Act (EQC) Act.”

You can still Ring EQC (0800 326 243) to register a claim or go to the EQC website.

The cut-off date for lodging claims related to this event is 14 February 2017.

If renting, your landlord or property manager should be taking action. They will advise you on what you need to do next.

Remember to take photographs of earthquake damage before any remedial work is carried out.

Rubbish Disposal


Refuse services now back to normal, transfer station hours as advertised on this website. We will review requests for Seddon property EQ clean-ups on an as required basis.


An additional 20 cubic metre bin has been delivered to the transfer station. There is also a skip on the edge of SH1 in the south of Ward. This facility is open 24/7 to the public and is free to use. Please stack large items and white ware beside the skip.



All known leaks have been repaired. Remember that treated water is available from Seddon School.


Repairs to water mains are complete which include some temporary bypasses. All properties should now have water. The damaged reservoirs are being replaced. Permanent repairs to the pump station are underway. This water supply has a permanent boil water notice in place.

For those needing shower facilities these are now available at the Ward School by contacting caretaker Jo Edwards 021 142 5798 / 03 575 6485.

Health Clinics

Health Clinics will continue to be with a Dr or Nurse Practitioner and Counsellor on site, no appointment required and no cost to the patient. The details are:


  • Ward at Ward Hall, 9.00 am to 12 noon – Thursday 2, 14 and 23 February
  • Clarence at Woodbank School, 10.00 am to 3.00 pm – Tuesday 7, 16 and 28 February
  • Kekerengu at Community Hall, 1.00 pm to 12.00 noon - Tuesday 7, 16 and 28 February
  • Seddon at Seddon School, 9.00 am to 12 noon – Thursday 9, and 21 February


  • Seddon at Seddon School, 9.00 am - 12.00 noon - Tuesday 7 and 21 March
  • Ward at Ward Hall, 9.00 am - 12 noon - Tuesday 14 and 28 March


Remember to wash your hands after toileting, after cleaning up your property and before preparing food. Wash your hands regularly with soap and water and dry them thoroughly. Hand sanitiser can be used where suitable water is not available.

If you have symptoms of gastro illness (vomiting and diarrhoea) contact your GP or medical service. Do not prepare food while unwell.

Local Support and Assistance

Practical Assistance - Volunteer Help

If you still need help to clean up your property please contact the Council Customer Service Team on 03 520 7400; the Blenheim Lions Club is helping out.

Emotional and Health Support

  • Stress and post-earthquake trauma may be affecting people, especially with continuing aftershocks
  • People who need support and are anxious or concerned following the earthquake can call 03 520 6200 for support and advice
  • People with other health concerns are – as per normal – encouraged to call their GP or Healthline on 0800 611 116 (24 x 7)
  • In an emergency, do not hesitate to call 111

Other Support Numbers

  • Victim Support – 0800 842 846
  • Top of the South Rural Support Trust – 0800 787 254
  • Federated Farmers 0800 327 646
  • Parish Nurse – Rachel Westenra – 575 7199


A reminder from Police to be security conscious and ring 111 if you notice any suspicious behaviour.

Financial Assistance

PDF DocumentSee a list of all types of financial assistance available to those affected by the November 2016 earthquakes (129 Kb)

Mayoral Earthquake Fund

A Mayoral Earthquake Fund has been established for Marlborough. An emergency allocation took place prior to Christmas. This is now open for application from affected people experiencing hardship:

Go to Mayoral Earthquake Fund information

Earthquake Support Subsidy for businesses and sole traders

If you’re a small business or sole trader impacted by the 14 November earthquakes, you may be able to get a subsidy to help you retain staff and continue to pay them while transitioning back to business-as-usual.

To find out more on the Earthquake Support Subsidy call 0800 778 008 (Work and Income) from 7.00 am- 9.00 pm, seven days a week.

Primary Industries' Earthquake Relief Fund for the Marlborough District

The fund is to assist rural people whose principal income comes from a primary industry which is either well-established or in the developmental stage.

The funding may only be allocated in the form of a grant to help pay for costs associated with:

  • Restoring uninsurable primary sector infrastructure
  • Re-establishing uninsurable pasture (on cultivatable land only), crops, and forestry
  • Initial clean-up of silt and debris (where uninsurable)

This could include: some on-farm access roads, tracks, races, bridges without sides, dams and reservoirs, as these are generally uninsurable.

Applications close on 31 March 2017.

For further information:

See the Primary Industries' Earthquake Relief Fund information on this website 

The Skilled Worker Initiative

Information for Potential Volunteers and Skilled Workers

Funding is available for specific workers to help in earthquake recovery. At the moment there is demand for:

  • Skilled fencers
  • General farm skills (milking, calving, weaning)
  • Building skills (able to do minor repairs to farm building, internal house damage).

What you can do now:

Information for affected farmers/growers in the area

In case of another event

Listen to the radio for updates and warnings. Keep a battery-operated radio on hand or listen to your car radio.

Radio Broadcasts of Public Safety Messages in Emergencies

Civil Defence messages are regularly broadcast on Brian FM: 104.3FM in Seddon/Awatere.
You may also be able to receive More 92.9FM, The Breeze 89.7FM, Radio Live 95.3FM and RNZ National 567AM or 101.7FM.

If you have internet access, monitor this website, and our Facebook page and Twitter accounts.

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