We appreciate that dealing with your insurance can be a complex process, here is some information to help you navigate this.
If you have any questions regarding insurance, we recommend you speaking with your case manager in your insurance company directly. Your case manager may be very busy at this time, but if you have waited a while without a response, please reach out to Recovery Navigator (email@example.com), who can support you to connect with someone in your insurance company who can answer your queries.
EQCover is EQC’s natural disaster insurance and only covers your residential land following a storm or flood. If you have a valid private insurance policy for your home, you likely have EQCover.
For information on information about EQCOVER Claims for storm flood and landslip damage, the steps involved in a land claim or general guidance on EQCover relating to storm or flood damage, these fact sheets will assist.
The New Zealand Claims Resolution Service (NZCRS) provides free independent support to help homeowners find resolution by providing access to advice, case management where appropriate and legal, engineering and wellbeing support, tailored to their individual needs.