Recovery Information

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Recovery Information

Winter Warmth – Find and Fix Project

The initial visits have now all taken place and any urgent action is being followed up with those identified as needing immediate assistance. If you have missed the visit by the Navigator and Builder and would still like to be visited then please contact our Customer Service Team at Council and provide your name, address and contact details. Or you can email this through to or

Note the scope for this project is:

  • Heating – fire place, flue/chimneys, heat pump
  • Weather tightness - windows, doors, roof.

There is no cost to having the assessment undertaken.

Earthquake Support Navigators

The Navigators working on this project at present are:

Chris Wilson – Clarence and Kekerengu

Phone: 03 575 8744

Candi Callaghan – Ward

Phone: 03 579 2336

Flo Joyce – Seddon

Phone: 03 578 5750

Eileen Eriha – Seddon

Phone: 027 2465 925

Free Independent Legal Advice

Free Independent Legal Advice is available to assist people going through the claims settlement process. Advisors will be in the region on:

  • Thursday 3 August | Friday 4 August
  • Thursday 17 August | Friday 18 August
  • Thursday 31 August / Friday 1 September

Please contact us for appointments in your area, Ph: 03 577 9919 or email:

Your Home

EQC signed an agreement with a number of private insurers that will simplify how insurance claims from the Kaikoura Earthquake will be resolved. Under the agreement, private insurers will act as EQC’s agents and receive, assess and settle valid building and contents claims for earthquake damage from their customers. This will remove the need for customers to deal with both private insurers and EQC to resolve their building and contents claims. EQC will continue to settle land damage claims. EQC will have oversight and audit responsibilities to ensure customers receive their full entitlement under the Earthquake Commission Act (EQC) Act.”

You can still Ring EQC (0800 326 243) to register a claim or go to the EQC website.

The cut-off date for lodging claims related to this event was 14 February 2017 .

If renting, your landlord or property manager should be taking action. They will advise you on what you need to do next.

Remember to take photographs of earthquake damage before any remedial work is carried out.

Changes to Health Services

Free general practice visits:

Funding for free general practice will cease as from Thursday 31 August 2017 for residents of Seddon, Ward and Eastern rural Marlborough. This reflects the end of the funding generated by Ministerial Announcements in December 2016 and April 2017. This funding has been utilised to capacity to date and hopefully has supported visits to general practice in a timely manner.

Health clinics and services in Seddon and Ward and previously Kekerengu and Clarence:

In line with the free general practice visits ending as of 31 August 2017, these general practitioner , Nurse Practitioner and Registered Nurse weekly clinics will also cease. The last clinic will be held on Tuesday 22 August 2017 at Seddon School.

Marlborough Primary Health is working with a Registered Nurse to continue some of these health services going forward, more information will be disseminated as the plans are confirmed.

Rubbish Disposal

Seddon and Ward

Refuse services now back to normal, transfer station hours as advertised on this website. We will review requests for Seddon property EQ clean-ups on an as required basis.



All known leaks have been repaired. Remember that treated water is available from Seddon School.


Repairs to water mains are complete which include some temporary bypasses. All properties should now have water. The damaged reservoirs are being replaced. Permanent repairs to the pump station are underway. This water supply has a permanent boil water notice in place.

For those needing shower facilities these are now available at the Ward School by contacting caretaker Jo Edwards 021 142 5798 / 03 575 6485.


Remember to wash your hands after toileting, after cleaning up your property and before preparing food. Wash your hands regularly with soap and water and dry them thoroughly. Hand sanitiser can be used where suitable water is not available.

If you have symptoms of gastro illness (vomiting and diarrhoea) contact your GP or medical service. Do not prepare food while unwell.

Local Support and Assistance

Practical Assistance - Volunteer Help

If you still need help to clean up your property please contact the Council Customer Service Team on 03 520 7400; the Blenheim Lions Club is helping out.

Emotional and Health Support

  • Stress and post-earthquake trauma may be affecting people, especially with continuing aftershocks
  • People who need support and are anxious or concerned following the earthquake can call 03 520 6200 for support and advice
  • People with other health concerns are – as per normal – encouraged to call their GP or Healthline on 0800 611 116 (24 x 7)
  • In an emergency, do not hesitate to call 111

Other Support Numbers

  • Victim Support – 0800 842 846
  • Top of the South Rural Support Trust – 0800 787 254
  • Federated Farmers 0800 327 646
  • Parish Nurse – Rachel Westenra – 575 7199
  • Red Cross - (03) 578 6134


A reminder from Police to be security conscious and ring 111 if you notice any suspicious behaviour.

Financial Assistance

Mayoral Earthquake Fund

A Mayoral Earthquake Fund has been established for Marlborough. An emergency allocation took place prior to Christmas. This is now open for application from affected people experiencing hardship:

Go to Mayoral Earthquake Fund information

The Business Recovery Grant Programme

The Business Recovery Grant Programme (BRGP) is the next phase in the government suite of recovery support measures and is intended to help businesses which may not receive assistance from the packages for tourism and primary producers. The Earthquake Support Subsidy (ESS) will finish on 30 April. The BGRP is intended to assist those businesses most in need, helping them bridge the gap from April 30 until State Highway One (SH1) reopens.

Go to Business Recovery Grant Programme page

Radio Broadcasts of Public Safety Messages in Emergencies

In case of another event, listen to the radio for updates and warnings. Keep a battery-operated radio on hand or listen to your car radio.

Civil Defence messages are regularly broadcast on Brian FM: 104.3FM in Seddon/Awatere.

You may also be able to receive More 92.9FM, The Breeze 89.7FM, Radio Live 95.3FM and RNZ National 567AM or 101.7FM.

If you have internet access, monitor this website, and our Facebook page and Twitter accounts.