Recovery Information

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Recovery Information

Earthquake support navigators

The Navigators working on this project at present are:

Chris Wilson – Clarence and Kekerengu

Phone: 03 575 8744

Candi Callaghan – Ward

Phone: 03 579 2336

Flo Joyce – Seddon

Phone: 03 578 5750

Eileen Eriha – Seddon

Phone: 027 2465 925

Free independent legal advice

Community Law Marlborough is providing the following services for the Seddon/Ward/Clarence/Kekerengu areas:

  • Fortnightly at Seddon Railway Station building 1.00 to 3.00 pm for general legal issues and Earthquake matters.
    Dates: Thursday 16, 30 November and 14 December for this current year. Restarting 18 January 2018.
  • Weekly Earthquake Residential Advisory Service - on Thursdays at the Seddon Railway Station, 1.00-3.00 pm and to other outreach (Ward, Clarence, Kekerengu) as requested on the day.

A lawyer specialising in insurance matters will be in attendance for both sessions

To book a time please ring 03 577 9919 and advise reception that you wish to see someone in Seddon.

Temporary accommodation and ongoing support

We are encouraging people who will need temporary accommodation through the repair/rebuild stage once claims have been settled to register directly with MBIE by going to or Freephone 0508 754 163 to register by phone, or email at:

Navigators are still working out in the community and can assist you if needed.

Chris Wilson – Clarence and Kekerengu - Phone: 03 5758744

Candi Callaghan – Ward - Phone: 03 5792336

Flo Joyce – Seddon - Phone: 03 5785750

Eileen Eriha - Seddon - Phone: 027 2465 925

Your home

FAQs from EQC: some of the most frequently asked questions about assessments, settlements, post settlement, private insurers as EQC agents, timeframes and customer care.

Hard copies are also available at the Awatere Information Office, Ward Café and Hall, Kekerengu Hall.

Hopefully they will ask some of the questions you may have while going through the claims process. You are encouraged to make contact with your insurer if you have questions not answered in the document or if you would like further clarification.

Health clinics

Unfortunately, the planned nurse-led clinics to be held in Seddon will not be able to be commenced at this time until suitable clinical facilities are found that provide a safe environment for the staff.

Rubbish disposal

Seddon and Ward

Refuse services now back to normal, transfer station hours as advertised on this website. We will review requests for Seddon property EQ clean-ups on an as required basis.



All known leaks have been repaired. Remember that treated water is available from Seddon School.


Repairs to water mains are complete which include some temporary bypasses. All properties should now have water. The damaged reservoirs are being replaced. Permanent repairs to the pump station are underway. This water supply has a permanent boil water notice in place.

For those needing shower facilities these are now available at the Ward School by contacting caretaker Jo Edwards 021 142 5798 / 03 575 6485.


Remember to wash your hands after toileting, after cleaning up your property and before preparing food. Wash your hands regularly with soap and water and dry them thoroughly. Hand sanitiser can be used where suitable water is not available.

If you have symptoms of gastro illness (vomiting and diarrhoea) contact your GP or medical service. Do not prepare food while unwell.

Local support and assistance

Practical assistance - volunteer help

If you still need help to clean up your property please contact the Council Customer Service Team on 03 520 7400; the Blenheim Lions Club is helping out.

Emotional and health support

  • Stress and post-earthquake trauma may be affecting people, especially with continuing aftershocks
  • People who need support and are anxious or concerned following the earthquake can call 03 520 6200 for support and advice
  • People with other health concerns are – as per normal – encouraged to call their GP or Healthline on 0800 611 116 (24 x 7)
  • In an emergency, do not hesitate to call 111

Other support numbers

  • Victim Support – 0800 842 846
  • Top of the South Rural Support Trust – 0800 787 254
  • Federated Farmers 0800 327 646
  • Parish Nurse – Rachel Westenra – 575 7199
  • Red Cross - (03) 578 6134


A reminder from Police to be security conscious and ring 111 if you notice any suspicious behaviour.

Financial assistance

Mayoral Earthquake Fund

A Mayoral Earthquake Fund has been established for Marlborough. An emergency allocation took place prior to Christmas. This is now open for application from affected people experiencing hardship:

Go to Mayoral Earthquake Fund information

The Business Recovery Grant Programme

The Business Recovery Grant Programme (BRGP) is the next phase in the government suite of recovery support measures and is intended to help businesses which may not receive assistance from the packages for tourism and primary producers. The Earthquake Support Subsidy (ESS) will finish on 30 April. The BGRP is intended to assist those businesses most in need, helping them bridge the gap from April 30 until State Highway One (SH1) reopens.

Go to Business Recovery Grant Programme page

Radio broadcasts of public safety messages in emergencies

In case of another event, listen to the radio for updates and warnings. Keep a battery-operated radio on hand or listen to your car radio.

Civil Defence messages are regularly broadcast on Brian FM: 104.3FM in Seddon/Awatere.

You may also be able to receive More 92.9FM, The Breeze 89.7FM, Radio Live 95.3FM and RNZ National 567AM or 101.7FM.

If you have internet access, monitor this website, and our Facebook page and Twitter accounts.