Payments

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Payments

Ways to pay

Rates can be paid in a variety of ways. Council’s preferred method is by direct debit. This is the safest and most convenient method of payment.

Key dates

Direct debit

  • You choose whether you wish to pay weekly, fortnightly, monthly, quarterly or annually. A fixed amount will come out of your account on the day you have specified.
  • Spreading the payments over the course of the year allows you to budget more easily, which means you will not receive large bills at the end of each quarter.
  • The amount of your direct debit may change after the rates are confirmed for the new rating year.
    We will write to you telling you what the new amount will be and change it for you if this is the case.
  • You can forget cheques, stamps, posting payments or queuing at counters.
  • Once your direct debit payments have been set up you do not have to remember payment dates, removing the possibility of late payments and penalty fees.
  • We will send you a quarterly invoice that will show how much you have paid.

How do I set up a direct debit?

  • Download and complete the direct debit authority form or call us on 03 520 7400 and we can send the form out to you with a reply paid envelope.
  • You can scan and email the completed copy back to mdc@marlborough.govt.nz, post it or deliver it to Council’s offices. The forms must be returned to Council, rather than your bank, so that we can load your direct debit information onto your rate account, which allows the payment amount to be calculated.
  • We will send you a confirmation letter when we have processed your application. The letter will include the amount to be direct debited and confirm the starting date.
  • Most people set their direct debits up to go out a few days after their wages have gone into their bank account; this way there is always enough money in the bank to cover the payment.

Information and Authority Form Regarding Payment of Rates and Water by Direct Debit (1.3 Mb)

Automatic payments

  • Payments can be made weekly, fortnightly or monthly to suit your budget.
  • Unlike direct debits, you need to change automatic payment amounts when your annual rates amount changes.
  • You may be charged a penalty of 10% of the instalment amount remaining unpaid on the ‘last date for payment’. In addition a further penalty of 10% will be added to all rates and charges that remain unpaid on 30 June.

How do I set up an automatic payment?

  • You can set it up online - select "Marlborough District Council Rates" from your bank's list of registered payees.
  • Download and complete the automatic payment form below or call us on 03 520 7400 and we can send the form out to you with a reply paid envelope.
  • Complete it, sign it, and either drop it back to us or post it to us.
  • Most people set their automatic payments up to go out a few days after their wages have gone in to their bank account; this way there is always enough money in the bank to cover the payment.

Authority for Automatic Payments (40 Kb)

Telephone banking and internet banking

  • Most banks are set up for this and know our bank account number and the required format for information - select "Marlborough District Council Rates" from your bank's list of registered payees. Tell your bank the amount you want to pay on, or before, the penalty date shown on your current rates instalment notice.
  • Telephone banking transactions are processed within 48 hours. If your payment does not show up on your statement, contact us as soon as you can.
  • If you have any problems, let us know on 03 520 7400.
  • It is your responsibility to ensure that the full amount of the instalment is paid by the due date.
  • You will be charged a penalty of 10% of the instalment amount remaining unpaid on the ‘last date for payment’. In addition a further penalty of 10% will be added to all rates and charges that remain unpaid on 30 June.
  • Our bank details:
    • Bank: BNZ
    • Account Name: Marlborough District Council Rates
    • Bank Account Number: 02-0600-0202861-02

Information that you must enter when setting up the payment so it is shown clearly on our bank statement:

Your six digit property number is required (top right hand corner of your rates invoice) for the reference and use the word "rates" for the code. Your name. When making online payments a separate payment is required for each property.

If paying from overseas your bank requires our Swift BIC code: BKNZNZ22.

Payment by post

Post your cheque to Council - to be received by Council by the due date otherwise penalties will apply.

Council sends out rate invoices about five weeks before the payment due to give ratepayers plenty of time to post their cheque payment if that is their preferred method of payment.

If posting your payment locally we recommend that you post your payment at least one week ahead of the rates due date and allow longer if you are posting from out of town.

To avoid the possibility of penalty charges due to the late payment of your rates you may want to consider changing your payment method to direct debit.

Direct debit is the quickest and easiest way to pay your rates account. You can choose to pay weekly, fortnightly, monthly, quarterly or annually. A fixed amount will come out of your account on the day you have specified. A direct debit application form can be downloaded or pick up from Council offices, or you can request one by phoning Customer Services phone 03 520 7400.

Information and Authority Form Regarding Payment of Rates and Water by Direct Debit (1.3 Mb)

Once your direct debit payments have been set up you do not have to remember payment dates, removing the possibility of late payments and penalty fees.

Spreading the payments over the course of the year means you will not receive large bills at the end of each quarter.

Payment in person

  • You can pay by cheque and use the quick drop off facility (during the last week of payments being due) at Blenheim or Picton Customer Service Centre.
  • You can pay by cash, cheque, eftpos or credit card at Council’s Blenheim or Picton Customer Service Centres.
  • Please note there is a 2.3% (GST inclusive) processing fee added to payments made by credit card.

If you change your bank, bank account details, move or sell your house

You can amend or stop your existing direct debit at any time by calling 03 520 7400, emailing mdc@marlborough.govt.nz or writing to us PO Box 443, Blenheim 7240. You will then need to complete a new form and send it to us with all the new details.

Requests for Refunds or Transfers

If you think you have overpaid your rates, or have paid your rates into the wrong account, download and complete the request form to either receive a refund or transfer the amount to another Council account.

Please note that refunds by cheque or to a bank account are processed weekly.

Request for refund of overpaid rates or transfer of payment between accounts (37 Kb)

Having Trouble Making Payments?

If you are having difficulty paying your rates on time you should contact us as soon as possible and we can make arrangements for you to continue paying without falling into arrears. It might seem easier to miss a payment when budgets are tight but by doing this you may have penalties added.

  • By making contact with our rates office as soon as possible you may be able to arrange a mutually acceptable repayment plan to bring your rates account up to date and reduce or avoid further penalties.
  • Avoiding penalties could be as simple as signing up for a direct debit.
  • You may qualify for a Rates Rebate if your household income is below a certain threshold.

Go to Rates Rebate Section

  • The number to call for assistance is 03 520 7400.

Debt advice

The agencies listed below may be able to offer you advice and assistance in dealing with money and debts:

Budget Advice Services/Citizens Advice Bureau – 25 Alfred Street, Blenheim, 03 578 2006.

Bread of Life Trust – 14B Stephenson Street, Blenheim, 03 578 1355.

Receivables Management (NZ) Ltd

Who is Receivables Management (NZ) Ltd?

They are a debt management company that works on behalf of the Marlborough District Council to recover unpaid rates. We use Receivables Management (NZ) Ltd for recovery of the outstanding rates. If you have received correspondence from Receivables Management (NZ) Ltd you will need to contact them in order to arrange payment.