**Please note there will be reduced availability of our duty planner service from 21 October - 15 November 2019.
Your enquiries will continue to be processed, however there might be a delay in availability.**
Duty Planner Service Information
What the Duty Planner Can Do
Council understands that the resource consent process can be complicated. A duty planner service is available to assist those inexperienced in this area.
The duty planner service can provide you with general information about the resource management plans and resource consent process to guide you in getting started.
What the Duty Planner Cannot Do
The duty planner service is increasingly popular and Council is not in a position to respond to enquiries from professional consultants.
A duty planner cannot provide you with an assessment of your proposed activity or help you prepare an application. It is recommended that you engage a professional with experience in your particular type of application to guide you through the resource consent process.
How to Make an Enquiry
An enquiry form can be completed online, or contact Customer Services for assistance, Ph: 03 520 7400.
What You Need to Provide
The duty planner service receives a high volume of enquiries - we do our best to respond to you in a timely way. You can help by:
- Including the site location so we can see which planning rules apply
- Thinking carefully about what question/s you need answered before completing the enquiry form
If you wish to discuss your enquiry, a duty planner is available by appointment only. To arrange a meeting, please call Customer Services. Appointments are for 15 minutes.
There is now also a duty planner service in Picton. This appointment-based service is available fortnightly on Tuesdays at the Picton Library. Call Customer Services to check which Tuesday.
Is There a Cost?
There is no charge for the first 30 minutes of duty planner time spent on your enquiry, whether that time is spent answering your enquiry or attending an appointment with you. If your enquiry is complex and it takes longer than 30 minutes, you may be invoiced for any additional staff time over 30 minutes. The charge-out rate is the same as the rate of a resource management officer.
The information provided by the duty planner is without prejudice and is based on the details supplied by the customer. A duty planner will not be able to confirm whether your resource consent will be approved, notified or has any affected parties. These decisions cannot be made until a complete application has been received and assessed.
Duty Planner responses are not a substitute for a Land Information Memorandum (LIM) and should not be relied upon when making property purchase decisions. A LIM should be obtained in order for you to access all relevant information the Council holds about a property.