Duty Planner Service Information
Council understands that the resource consent process can be complicated. A duty planner service is available to assist those inexperienced in this area. Please note that the duty planner service is increasingly popular and Council may not be in a position to respond to enquiries from professional consultants.
The duty planner service can provide you with general information about the resource management plans and resource consent process to guide you in getting started. A duty planner cannot provide you with an assessment of your proposed activity or help you prepare an application. It is recommended that you engage a professional with experience in your particular type of application to guide you through the resource consent process.
If you have a resource management enquiry, you can either complete an enquiry form online or contact Customer Services, Ph: 03 520 7400. If you wish to discuss your enquiry, a duty planner is available by appointment only. To arrange a meeting, please call Customer Services.
There is no charge for the first 30 minutes of duty planner time spent on your enquiry, whether that time is spent answering your enquiry or attending an appointment with you. If your enquiry is complex and it takes longer than 30 minutes, you may be invoiced for any additional staff time over 30 minutes. The charge-out rate is the same as the rate of a resource management officer.
There is now also a duty planner service in Picton. The service is available fortnightly on Tuesdays at the Picton Library. Customers do not need to make appointments but are advised to ring Customer Services to check which Tuesday the planner is in Picton.
A duty planner will endeavour to respond to all enquiries within a reasonable timeframe. Please ensure that you include in the information supplied with your enquiry:
- The address or location of the site where you wish to undertake your activity
- A description of the activity
- A question or comment indicating how a duty planner may help you