Residents Satisfaction Survey

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Residents Satisfaction Survey

Council undertakes an independent annual survey to identify service satisfaction levels and performance scores. Most services have targets for resident satisfaction set in the Council’s Long Term Plan and reported in its annual report.

Seven out of 10 residents are satisfied with the Council’s overall performance, with most services in 2019 showing similar satisfaction ratings to those of 2018. The overall performance trend has been on an upward path over the last 10 years, with a slight dip in 2019 to 74% from 78% in 2018.

Nine in ten residents are satisfied with the three top-rated services, which were library services (91.2% satisfied), drinking water (87.1%) and sewerage (92.2%).

Almost all Marlborough District Council services scores are higher than New Zealand council benchmarks, with many significantly higher. Parks and reserves, sports fields, cemeteries, harbours, emergency management and community facilities scored highly.

Benchmarked Satisfaction at a Glance