Council undertakes an independent annual survey to identify service satisfaction levels and performance scores. Most services have targets for resident satisfaction set in the Council’s Long Term Plan and reported in its annual report.
The 2021 resident survey
The 2021 resident satisfaction survey was completed in June 2021. Independent researchers ask residents to rate Council services. The results help us to plan for Marlborough’s future and understand your priorities. It also helps measure our performance.
Seven out of 10 residents are satisfied with the Council’s performance, with most services in 2021 showing similar satisfaction ratings to those of 2020.
Many Marlborough District Council service scores are higher than New Zealand council benchmarks, with some significantly higher. Parks and open spaces, cemeteries, emergency management, drinking water and community facilities all scored highly.