Residents Satisfaction Survey

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Residents Satisfaction Survey

Council undertakes an independent annual survey to identify service satisfaction levels and performance scores. Most services have targets for resident satisfaction set in the Council’s Long Term Plan and reported in its annual report.

The 2020 residents survey

The 2020 Residents’ survey was completed in July. The survey involved independent researchers asking residents to rate a range of Council services - the results help us to understand your priorities and plan for Marlborough’s future. It also helps us to measure our performance.

Seven out of 10 residents are satisfied with the Council’s overall performance, with most services in 2020 showing similar satisfaction ratings to those of 2019.

Almost all Marlborough District Council services scores are higher than New Zealand council benchmarks, with many significantly higher. Parks and open spaces, sports fields, cemeteries, emergency management and community facilities scored highly.