Residents Satisfaction Survey
An independent research company surveys Marlborough residents to find out how satisfied they are with Council’s services. The surveying occurs throughout the year and is collated and published once a year as a report, usually in October. Surveying is carried out by telephone, a mailed letter and a survey link promoted by SIL Research on Facebook. This survey has been conducted by SIL Research since 2014.
Residents are encouraged to participate because the survey provides a scientifically robust report on how Marlburians feel about their Council. Research is undertaken in accordance with the principles set out in the RANZ Code of Practice, based on the ESOMAR Code of Conduct for Market Research. Further information on the survey methodology can be found at the front of each annual survey report.
Most Council services have targets for resident satisfaction that are set out in the Long Term Plan and reported in the Council’s annual report.
The Marlborough Resident Satisfaction Survey 2022
The 2022 residents' satisfaction survey was completed in June 2022. Independent researchers ask residents to rate Council services. The results help us to plan for Marlborough's future and understand your priorities. It also helps measure our performance.
While Council’s overall satisfaction level has generally been comparatively high over the last decade, the satisfaction level decreased again to 62% in 2022, from 68% in 2021. However, Council’s overall satisfaction rating is still on a par with the New Zealand national benchmark.
In a challenging year nationally and regionally, Council fared reasonably well in the eyes of residents. Compared to 2021, satisfaction levels have been maintained or improved across most Council services, with very high positivity in some areas, while continuing to match or out-perform national benchmarks
Overall, 36 out of 46 (76%) services rated by residents achieved satisfaction of 60% or above, with 12 services achieving 80% satisfaction or higher. Eight services recorded higher average satisfaction ratings in 2022 compared to last year: public libraries, sewerage, resource recovery, dog and wandering livestock control, RMA resource consents and monitoring, and Building Act consents administration.