Most Council services have targets for resident satisfaction in the Long Term Plan and reported in Council’s annual report.
This survey is carried out independently by SIL Research each year. Six hundred residents are randomly selected via telephone, a postal mailout and social media. Data is weighted to reflect location, gender and age group proportions as per the Census. The sample size allows a 95% confidence level, +/- 4-5% when the results are reported as totals. The first survey was produced in 2008.
Residents are encouraged to participate because the survey provides a scientifically robust report on how Marlburians perceive their Council. Research is undertaken in accordance with the principles set out in the RANZ Code of Practice, based on the ESOMAR Code of Conduct for Market Research. Further information on the survey methodology can be found at the front of each survey report.
Resident Satisfaction Survey 2026
This year’s survey shows overall satisfaction remains steady at 68%, with the Council continuing to perform well above the national local council benchmark of 48%. Residents rated services including libraries, emergency management, sports grounds, parks, waste collection and community facilities highly, reflecting strong performance across many Council services.
The survey also highlighted opportunities for improvement in infrastructure services, including roads and footpaths, drinking water and flood protection. Younger residents reported lower satisfaction levels and were less likely to feel engaged with Council.
The findings will help guide future service improvements, performance monitoring and community engagement initiatives as Council works to meet resident expectations and strengthen public confidence in its services.
