Residents Satisfaction Survey

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Residents Satisfaction Survey

Council undertakes an independent annual survey to identify service satisfaction levels and performance scores. Most services have targets for resident satisfaction set in the Council’s Long Term Plan and reported in its annual report.

The 2020 residents survey

The 2020 residents survey has just started and runs until early August. Independent researchers ask residents to rate a range of Council services – the results help us to understand your priorities and plan for Marlborough’s future. It also helps us to measure our performance.

This year’s survey is via telephone, mail and online.

Go to survey

Results will be published in October.
Please note the survey is anonymous - you will not be personally identified.

Seven out of 10 residents are satisfied with the Council’s overall performance, with most services in 2019 showing similar satisfaction ratings to those of 2018. The overall performance trend has been on an upward path over the last 10 years, with a slight dip in 2019 to 74% from 78% in 2018.

Nine in ten residents are satisfied with the three top-rated services, which were library services (91.2% satisfied), drinking water (87.1%) and sewerage (92.2%).

Almost all Marlborough District Council services scores are higher than New Zealand council benchmarks, with many significantly higher. Parks and open spaces, sports fields, cemeteries, harbours, emergency management and community facilities scored highly.

Benchmarked Satisfaction at a Glance