Call Recording

We record calls:

• for staff training purposes
• to improve the quality of our service
• to ensure the information we provide is consistent and accurate
• for reporting on the types and numbers of enquiries we receive
• to ensure we have an accurate record of your call

Inbound calls to 03 520 7400.

Recording automatically starts when the call is connected.

When we record your call, we also automatically collect the phone number that you have called from and store this. This is necessary in case we need to retrieve the call recording in the future. We do not use this phone number for any other purpose and will not use it to contact you unless you ask us to.

Recording automatically stops when:

• the call is disconnected or terminated; or
• the call is transferred to an extension outside of the Council’s Customer Service team.

Email mdc@marlborough.govt.nz or write to us and post to PO Box 443, Blenheim 7240, New Zealand.

Calls are recorded electronically and stored online in line with our legal responsibilities. The recordings are stored securely as legally required, and then they are securely destroyed.

Call recording information will only be accessed by authorised Council personnel and only for the purposes indicated above.

Call recordings may be disclosed in full or in part in response to requests made under the Local Government Official Information and Meetings Act 1987 (the LGOIMA) or Privacy Act 2020. Requests are assessed on a case-by-case basis, giving due consideration to the privacy interests of the individuals involved.

You have the right to request access to and correction of any personal information that we hold about you. If you wish to request a copy of your call recording, you can email mdc@marlborough.govt.nz or privacy@marlborough.govt.nz or contact us on 0800 496 877.

We will evaluate the call recording you request. Unless we have a lawful reason to withhold the information, we will provide you with access to the call recording.

We will provide the call recording electronically by email in the first instance. In some circumstances, we may provide a written summary of the call recording, particularly if parts of the call recording are withheld. We will comply with the Privacy Act 2020 and LGOIMA timeframes for responding to your request.