Online Credit Card Payments Terms and Conditions


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Online Credit Card Payments Terms and Conditions

This page contains the terms and conditions you must accept prior to completing an online payment by credit card.

To make an online payment:

Go directly to Online Payments page

Before your payment can be processed you must accept the following terms and conditions.


By using the Marlborough District Council online payment service you have agreed to accept the terms and conditions applying at the time you complete the transaction.

Service Providers

The service available through this website is provided by BNZ Partners and Datacom in agreement with Council. You do not have to be a BNZ customer to use this service.

Fee Payable

Fees of 2.3% (GST inclusive) plus 10 cents per transaction are applied to the amount payable to Council. Council does not retain any part of these fees. They are processing fees paid to BNZ and Datacom except the GST element, which is paid by Council to IRD. These fees appear separately on your receipt.

Other fees or charges may apply as this transaction is carried out in terms of the arrangement between your card issuer and yourself. It is your responsibility to ascertain what if any fees there are.

If payment is made using a credit/debit card issued outside New Zealand, any currency conversion will be done according to the terms and conditions of the card and there may be additional fees charged by your card issuer.

Payment Made To Marlborough District Council

Council will receive only transaction data that enables payment to be made to your Council account. If your payment is not successfully processed due to credit/debit card or other issues your payment liability to Council will remain outstanding. If your payment liability remains outstanding you may be subject to penalties, interest and other charges. Fulfilment of your rates and payment obligations are your sole responsibility.

If you select an amount to be paid to Council and this payment is accepted but it is later found that the amount paid is insufficient you remain liable to Council for the balance.

Payment Cannot Be Changed

You must carefully check all information you input into the Council online payment service, to ensure it is correct before you confirm the transaction can proceed. You will not be able to change it once it has been submitted.

Datacom and Council will have no liability for transactions that are incorrect as a result of inaccurate information provided by you or for any loss of information caused by factors outside the control of Datacom or Council. This includes any information supplied by you as part of an application to Council.


Refunds, if any, will be at the entire discretion of Council and will be made as Council determines. Any refunds made will be for the invoice amount and will not include the 2.3%+10 cent fees charged for the initial transaction.


If you have a user account for Council’s online applications, you are entirely responsible for maintaining the security of your login ID and password and for all activity that occurs on or through your account. You must change your password immediately if you believe that your login ID and password have been used without authorisation and you must advise Council of this. Council will not have any liability for any unauthorised use of your account nor of your failure to comply with these obligations.

Your Privacy

Any personal information you input into this website is being collected by BNZ, Datacom and Council to enable your payment transaction to Council to be completed. It will be held by BNZ and Datacom as a record of the transaction and may also be used by BNZ and Datacom to create a statistical picture for BNZ and Datacom and for Council of the Council clients using this service.

BNZ, Datacom and Council will take steps to ensure your personal information is held securely. You may, in accordance with the Privacy Act 2020, request access to, and correction of, all personal information held by Datacom/BNZ by contacting the Datacom/BNZ Privacy officer. See:

  • Council’s website privacy policy
  • Datacom’s privacy policy

No Warranty

BNZ, Datacom and Council make no warranty, express or implied, and do not assume any legal responsibility:

  • That the website or the server are free from computer viruses or any other harmful components, defects or errors
  • That any defects in the website can be corrected
  • That your access to the website will be reliable, without interruption, deletions, defects, computer viruses or communication line failures or
  • For any theft, destruction, damage or unauthorised access to your computer system or network.

New Zealand Law

The Council online payment service is governed by New Zealand law, and the New Zealand Courts have exclusive jurisdiction in relation to it. The Council online payment service has been prepared in accordance with New Zealand law. If you access the Council online payment service from outside New Zealand, you do so at your own risk and are responsible for ensuring compliance with all laws in the place where you are located.

Right To Suspend, Alter Or Cancel Service

Council will be entitled at any time and without prior notice to you to suspend, alter or cancel the online payment service.

Go to Online Payments

The Online Payments page shows a list linking you to each of the payments you can make online by credit card.

Go to Online Payments page